Case Study: ZPG Companies achieves 24/7 call coverage with Upfirst

How ZPG Companies keeps every leasing and tenant call covered after losing their call center

ZPG Companies, a property management firm in Minneapolis, faced a crisis when their external call center dissolved, leaving their leasing and emergency maintenance phone lines uncovered. Without the budget to hire full-time staff, General Manager Jody Steffan was at risk of missing critical tenant and prospect calls, which could damage their reputation for reliability.

They implemented Upfirst's AI answering service, which was quickly trained to handle their specific call routing needs. The Upfirst virtual receptionist now answers all calls 24/7, ensuring residents feel heard and leasing prospects get immediate information. The solution provided complete call coverage for less than a traditional service, giving the ZPG team peace of mind and allowing them to focus on running their business without the cost of per-minute fees or additional staff.

ZPG Companies

Jody Steffan

General Manager