Case Study: Hearthstone Animal Clinic reduces missed calls and improves client service with Upfirst

How Hearthstone Animal Clinic uses Upfirst to serve clients faster

Hearthstone Animal Clinic, a veterinary practice in Houston, faced a challenge with missed calls and long hold times due to their small, busy team. This led to potential losses of new clients and delays in urgent requests. The clinic sought a modern, affordable tool to address this issue and found Upfirst, an AI answering service.

By implementing Upfirst's virtual receptionist, the clinic gained a safety net for calls that go unanswered. The AI handles routine tasks like sending prescription refill links and new client forms, while its empathetic responses ensure a professional experience. The results include eliminating missed calls, reducing pressure on staff, and improving client satisfaction, with one longtime client noting the new system was "pretty cool."

Hearthstone Animal Clinic

Steve Pelton

Hearthstone Animal Clinic