Case Study: Buddies Pet Daycare Boarding and Grooming reduces missed calls with Upfirst

How Buddies Pet Daycare uses Upfirst to eliminate missed calls

Buddies Pet Daycare Boarding and Grooming, a pet care business, was struggling with missed calls as their small, hands-on team was often occupied with customer and pet care. This led to lost business as potential clients would find other services before Buddies could return their calls. They sought a simple solution from Upfirst to help manage this communication challenge.

By implementing Upfirst's AI receptionist service, the business automatically handles unanswered calls. The AI collects caller information and sends transcripts to the owners, allowing staff to respond quickly without playing phone tag. This solution from Upfirst has resulted in fewer missed opportunities, smoother operations, and the ability for the team to stay focused on providing care to the pets.

Buddies Pet Daycare Boarding and Grooming

Natalie

Co-founder