Case Study: Grolman LLP saves time and answers every after-hours call with Upfirst

Grolman LLP answers after-hours calls 24/7 with Upfirst

Grolman LLP, a Boston law firm, faced the challenge of handling after-hours client calls efficiently. Their costly human answering service resulted in long, repetitive interactions that frustrated clients calling about time-sensitive matters. They needed a way to avoid missed calls and maintain a professional image without high monthly expenses, leading them to the vendor Upfirst.

Upfirst implemented its AI answering service, which provided a fully customizable virtual receptionist. The solution gave the firm a knowledgeable point of contact 24/7, delivering call transcripts and summaries directly to their inbox. The immediate results included significant cost reduction and an improved client experience, strengthening the firm's brand as a responsive and modern practice.

Grolman LLP