Case Study: Breathe Wellness Center reduces voicemail stress and books appointments with Upfirst

Breathe Wellness Center stops voicemail overload with Upfirst in under 10 minutes

Breathe Wellness Center, a wellness practice run by therapist Alanna Brewton, struggled with managing constant phone calls and voicemails from clients seeking to schedule appointments. This administrative task consumed her limited downtime between therapy sessions, which she needed for recovery. To address this challenge, the practice implemented Upfirst, an AI answering service.

Upfirst's virtual receptionist now handles calls by directing most clients to book appointments online via text and capturing information from other inquiries. This solution eliminated the emotional weight of unanswered calls for Alanna, allowing her to take real breaks between sessions while ensuring clients are served and appointments are booked. She has since recommended Upfirst to other therapists facing similar struggles.

Breathe Wellness Center