Case Study: AFL-CIO Community Services provides 24/7 personal support with Upfirst

AFL-CIO Community Services answers every call 24/7 for just $24.95 with Upfirst

AFL-CIO Community Services, a nonprofit in St. Joseph, Missouri, faced a significant challenge when its local answering service closed. The organization needed a way to ensure it never missed calls from people seeking critical resources, but the only available human-operated service was priced at $400 per month, which was well outside its budget. The nonprofit turned to Upfirst to find an affordable solution for its AI-powered virtual receptionist service.

Upfirst implemented its conversational AI receptionist to answer calls 24/7, providing callers with accurate information and collecting details for follow-up. The results were immediate; the nonprofit stopped missing calls and was able to direct people to the help they needed at all hours. A major measurable impact was the drastic cost reduction, with the organization paying only $24.95 per month instead of $400, freeing up funds for its core programs. Staff at AFL-CIO Community Services were also given full visibility and control over calls, which was an unexpected benefit of using Upfirst.

Afl-cio Community Services