Case Study: Reserve at Chino Hills streamlines move-ins with Updater

Why leasing consultants at Reserve at Chino Hills love Updater

Reserve at Chino Hills, a Decron community, faced the challenge of managing a high volume of resident move-ins, a process that was time-consuming for leasing consultants and left future residents feeling unprepared. To address this, the property management team implemented Updater's Onboarding service to streamline operations and improve the resident experience.

Updater provided a centralized dashboard and automated reminders, which significantly reduced the time leasing consultants spent on move-in tasks from an estimated 30 hours per week. The solution offered residents transparency with a step-by-step guide for their move-in, leading to fewer follow-ups, a reduction in errors, and a more positive first impression. Updater has been credited with helping drive resident renewals and maintain high occupancy rates for the community.

Reserve at Chino Hills

Alexander Fermin

Reserve at Chino Hills