Case Study: Renew Jordan Creek streamlines move-ins with Updater Pro Onboarding

Updater yields move-in mastery for Trinity Property Consultants community

The customer, Renew Jordan Creek, a community managed by Trinity Property Consultants, faced a significant challenge with its move-in process. The manual coordination of move-in letters and cost calculations was a major logistical headache, consuming 12-15 hours of their community manager's week. To solve this, they implemented Updater's onboarding service, Updater Pro.

By using Updater, Renew Jordan Creek automated its move-in process, which drastically reduced the administrative burden. The solution saved the team a substantial amount of time, allowed leasing agents to handle the process in minutes instead of hours, and improved the resident experience with clear communication and helpful reminders. Updater also helped the community create a better first impression and focus on building relationships rather than paperwork.

Renew Jordan Creek

Summer Clark

Community Manager