Case Study: Channel Club Apartments streamlines move-ins with Updater

Updater transforms move-ins for Bainbridge Companies

The customer, Channel Club Apartments, faced a significant challenge with a heavy and disorganized move-in process, which created stress for both staff and future residents. This prompted them to implement Updater Pro Onboarding from the vendor Updater to help streamline these operations.

The solution from Updater automated follow-up communications and provided future residents with a clear, actionable checklist for tasks like scheduling movers and transferring utilities. This significantly decreased the time team members spent on the phone and email. Updater delivered a more streamlined and less error-prone process, laying the groundwork for improved resident satisfaction and future lease renewals.

Channel Club Apartments

Trisha Philipps

Community Manager