Case Study: Reserve at Chino Hills boosts move-in task completion with Updater

Updater reminders skyrocket resident task completion for move-ins

Updater worked with Reserve at Chino Hills, a residential community managed by Decron, to overcome the significant challenge of collecting move-in paperwork and information from new residents. This manual process was the property manager's biggest stressor, consuming approximately 25 hours per week and causing delays for incoming residents.

The solution was implemented using Updater Pro | Onboarding. This service automated the process by sending residents notifications and reminders to upload their required information, which kept them on task. The result was a drastic reduction in the property manager's weekly workload. Furthermore, the efficiency and satisfaction gained from the smoother move-in process, aided by tools like the move-in cost sheet calculator, contributed to a reported monthly increase in resident lease renewals.

Reserve at Chino Hills

Juana Erika Velasquez

Manager