Case Study: Marcella Memorial Heights reduces move-in workload and boosts resident satisfaction with Updater

Updater reduces work for community managers, increases resident happiness

The customer, Marcella Memorial Heights, faced a time-consuming and inefficient move-in process for new residents, creating significant administrative work for its community managers. The vendor, Updater, addressed this challenge with its Pro Onboarding service, which streamlined the application and move-in procedures.

By implementing Updater, the community automated tasks and provided residents with a digital checklist to complete. This solution reduced the assistant community manager's weekly move-in workload from 7-10 hours to just two hours. Updater also led to a massive reduction in resident questions and a notable increase in resident satisfaction, which is directly linked to higher lease renewal rates.

Marcella Memorial Heights

Jessica Gonzalez

Marcella Memorial Heights