Case Study: Avenue5 simplifies move-in onboarding with Updater Pro | Onboarding

Updater makes chaos manageable for Avenue5 complex in Portland

The customer, Avenue5, a property management company, faced significant challenges in managing the hectic process of multiple weekly resident move-ins at their Portland complex, The Century. Their leasing consultant, Mikey Guardado II, described the manual paperwork and tracking as chaotic and a race against the clock. The vendor, Updater, addressed this with its Onboarding product, which streamlined the resident intake process.

Updater's solution provided a centralized system for document uploads and automated reminder emails, which kept new residents on track. This eliminated lost paperwork and freed up the leasing team's time. The results included a much more manageable process for the staff and a more positive experience for the residents, who found the tool easy to use. The extra time allowed the Avenue5 team to enhance the community experience with welcome packets and local partnerships.

Avenue5

Mikey Guardado II

Leasing Consultant