Case Study: Cobalt Lofts achieves stress-free move-ins with Updater Pro Onboarding

Updater is Bozzuto’s secret weapon for stress-free move-ins at multiple communities

Cobalt Lofts, a property managed by Bozzuto, faced challenges with its move-in process. The leasing manager struggled with residents not submitting proper documents, providing incorrect information, and missing due dates, which created a paperwork-heavy process bogged down by miscommunication. To address this, they implemented Updater Pro | Onboarding from the vendor Updater.

The Updater solution automated the process, ensuring residents completed their paperwork correctly and on time. This significantly cut down on back-and-forth email communication and prevented tasks from slipping through the cracks. The move-in costs breakdown feature provided residents with clarity, minimizing confusion and surprise charges. The implementation by Updater created a significantly easier and more stress-free move-in experience for new residents.

Cobalt Lofts

Nelson Eusebio

Leasing Manager