Case Study: Carter-Haston streamlines resident move-ins with Updater

Updater becomes crucial for teams and residents at Carter-Haston community

The customer, a Carter-Haston community, faced a manual and time-consuming move-in process for new residents. Leasing professional Mia Lancaster reported spending nearly 10 hours weekly on paperwork and chasing documents, which created a poor experience for both the team and residents. The vendor, Updater, provided its Onboarding service to help streamline this challenge.

Implementing Updater’s solution automated key tasks, most notably the sending of welcome letters, and synced all documents automatically. This saved the team significant time and greatly reduced stress for residents, with one first-time mover noting the process was super easy and clearly guided. While specific metrics on renewals were not yet available, the team was confident that Updater improved resident satisfaction from the very start.

Carter-Haston

Mia Lancaster

Carter-Haston