Case Study: Marcella Memorial Heights streamlines move-ins and boosts resident satisfaction with Updater

The Updater upgrade A leasing agent’s perspective

The customer, Marcella Memorial Heights, faced the challenge of its leasing agents being overburdened by repetitive administrative tasks, such as assisting new residents with setting up utilities and changing addresses. This process was time-consuming and prevented agents from focusing on creating a welcoming experience. The vendor, Updater, provided its Pro Onboarding service to help streamline this move-in process.

The solution from Updater gave new residents a self-service platform to manage all their moving-related tasks, which significantly reduced the number of repetitive requests to leasing agents. This freed up the agents at Marcella Memorial Heights to focus on providing a warmer welcome and building relationships. The measurable results included agents feeling more professional and organized, while the vendor, Updater, contributed to creating a less stressful move-in experience that increases the likelihood of resident satisfaction and lease renewal.

Marcella Memorial Heights

Timothy Gibson

Leasing Agent