Case Study: Middleburg Communities streamlines move-ins and boosts resident satisfaction with Updater Pro | Onboarding

Streamlined move-ins, happy residents The Middleburg Communities success story

Middleburg Communities, a multifamily property management company, faced a time-consuming and challenging move-in process that was difficult to manage across its multiple properties. Their Director of Training and Support, Jami Anderson, sought a solution to streamline operations and improve resident satisfaction. The company implemented Updater Pro | Onboarding from vendor Updater to address these inefficiencies.

The solution from Updater provided a centralized dashboard to manage the entire move-in process, featuring automation and customization for tasks like utility verification. This streamlined the workflow for leasing teams and created a one-stop-shop for residents. The results included a significant reduction in administrative burden, with one manager saving up to 10 hours per week, and a greatly improved resident experience that sets the stage for higher lease renewal rates.

Middleburg Communities

Jami Anderson

Director of Training and Support