Case Study: Sinatra & Co streamlines move-ins with Updater Pro Onboarding

New client Sinatra & Co. embraces proptech to streamline the move-in experience

Sinatra & Co, a property management company overseeing 5,000 units, faced a time-consuming and inefficient move-in process plagued by constant back-and-forth communication with residents. To address this challenge, they partnered with Updater and implemented its Updater Pro | Onboarding service to streamline operations and enhance the resident experience.

By using Updater, the company automated essential tasks, such as providing residents with a checklist for setting up utilities. The solution significantly reduced the time spent managing move-ins to just 5 hours per week and minimized problematic communications. According to Updater, this created a more streamlined process for both the leasing team and residents, supporting the company's commitment to a high standard of customer experience from day one.

Sinatra & Co

Amanda LaMonte

Director of Residential Leasing Performance