Case Study: Reserve at Chino Hills achieves a smoother, clearer move-in process with Updater

Moving from chaos to clarity at Reserve at Chino Hills

The Reserve at Chino Hills, a residential property, faced a disorganized and chaotic move-in process for new residents. Their manual system of spreadsheets, checklists, and emails created confusion for both leasing consultants and residents, leading to constant questions and last-minute surprises. The leasing team adopted Updater to bring clarity to this process.

By implementing Updater's move-in automation, the property created a single, clear plan for residents. The solution centralized all tasks, including insurance uploads, utility setup, and payments, which eliminated the need for constant chasing. For the leasing staff at Reserve at Chino Hills, Updater transformed the stressful process into a seamless experience, resulting in confident residents and a much better first impression.

Reserve at Chino Hills

Mariah Walker

Leasing Consultant