Case Study: Madera Residential streamlines resident onboarding with Updater Pro

Madera Residential discovers a win-win for their resident and onsite team with Updater Pro | Onboarding

Madera Residential, a Texas-based property investment company, faced challenges in managing the resident onboarding process. Following 2020, staffing issues and adapting to new resident expectations created a disjointed and stressful experience for both future residents and their onsite teams. To address this, Madera partnered with Updater to implement their Updater Pro | Onboarding service.

The solution centralized the entire onboarding process, replacing manual welcome letters with an automated task list and reminders for residents. This streamlined the collection of critical move-in information like renter's insurance and utility details. The implementation by Updater eliminated unnecessary back-and-forth communication, making the team more organized and efficient. Madera's onsite staff embraced the tool, leading to a faster and significantly less stressful move-in experience for everyone involved.

Madera Residential

T Jaye Cupit-Sanders

Director of Technology Utilization