Case Study: Bozzuto’s Riverbend District streamlines move-ins and boosts resident satisfaction with Updater

How Bozzuto’s Riverbend District created a move-in process that has residents excited

The customer, Bozzuto's Riverbend District property, faced a highly manual and inefficient move-in process. The team, led by Assistant General Manager Carla Arizaga, was dedicating 25 hours per week to coordinating move-in tasks across multiple systems, which was a significant logistical challenge. They adopted Updater Pro | Onboarding from the vendor, Updater, to help centralize these operations and improve communication.

Updater provided a centralized dashboard that streamlined the entire move-in process, bringing tasks like pet records and utility verification into one place. The solution automated follow-ups and provided residents with a clear checklist and cost breakdown, which improved transparency and accountability. For Bozzuto, this resulted in a smoother, more organized move-in experience that enhanced first impressions, supported resident retention, and reinforced the company's focus on a positive resident experience from day one.

Bozzuto

Jenna Miller

Senior Director of Marketing