Case Study: The Berkleigh enhances move-in onboarding with Updater

For Bozzuto sales and marketing teams, Updater is a user-friendly solution that helps future residents

The Berkleigh, a multifamily property managed by Bozzuto, sought to improve the digital onboarding process for its future residents. The challenge was to provide a user-friendly platform that streamlined move-in tasks and communications, reducing the administrative burden on the sales and marketing team while ensuring residents did not miss critical steps.

The vendor, Updater, implemented its Onboarding solution to digitize the move-in process. The Updater platform provided new residents with automated reminders, welcome letters, and to-do lists, which significantly improved the transition into their new homes. For the team at The Berkleigh, Updater saved time and improved time-management, leading them to confidently recommend the solution to other properties and prospective residents.

The Berkleigh

Karon Taylor

Community Sales and Marketing Associate