Case Study: Faraday Park saves time and streamlines move-ins with Updater Pro | Onboarding

Faraday Park processes 40 move-ins while short-staffed without breaking a sweat

Faraday Park, a luxury apartment community managed by Bozzuto, faced a time-consuming and inefficient process for onboarding new residents. Their manual method of sending documents and welcome letters took several hours per move-in, creating a significant operational challenge. To address this, they implemented the Updater Pro | Onboarding service from vendor Updater.

The solution from Updater automated the onboarding process, creating a centralized hub for all move-in tasks and documentation. This drastically reduced the time to process move-in paperwork from 2-4 hours down to just 30 seconds. The measurable impact was significant; Updater enabled the short-staffed team to successfully process a record-breaking 40 move-ins in one month, freeing up time to focus on leasing and improving resident satisfaction.

Faraday Park

Faraday Park

Assistant Property Manager