Case Study: Bozzuto cuts resident onboarding time with Updater Pro | Onboarding

Bozzuto cuts resident onboarding time to 2 hours

Bozzuto, a major property management company, faced the challenge of creating a consistent and streamlined move-in experience for its residents and onsite teams. Their manual processes, which relied on email and spreadsheets, were inefficient and created a heavy administrative load. They turned to Updater and implemented its Updater Pro | Onboarding service to find a solution.

By using Updater's automated platform, Bozzuto significantly increased efficiency. The solution saved leasing teams 1-2 hours per move and reduced the time residents needed to become move-in ready from 5-10 days down to just 2 hours. The platform was also highly adopted, with 95% of onsite teams finding it extremely easy to use. Furthermore, Updater helped drive engagement, with 98% of interested residents choosing the community's preferred internet provider.

Bozzuto

Jenna Miller

Senior Director of Marketing