Case Study: Avenue5 streamlines move-ins and boosts resident satisfaction with Updater

Avenue5 management team says Updater is their favorite new personal assistant

Avenue5, a property management company, faced significant challenges with its move-in process at The Century community in Portland. The primary issue was the difficulty in getting new residents to complete required tasks like signing documents and setting up utilities in a timely manner, which created a constant need for staff to chase them down. This inefficient process was a major headache for the property management team.

By implementing Updater's Onboarding Pro service, Avenue5 automated reminder emails and provided a centralized portal for residents to upload documents at their own pace. The solution from Updater drastically reduced the need for manual follow-up, freeing up approximately four hours of staff time per week. The result was a more efficient, stress-free process that improved resident satisfaction, set the property apart from competitors, and is expected to lead to higher lease renewal rates.

Avenue5

AJ Long

Property Manager