Case Study: Reserve at Chino Hills streamlines move-ins with Updater Pro | Onboarding

A Decron community + Updater leasing success story

The customer, Reserve at Chino Hills, a property managed by Decron, faced challenges with move-in coordination at its high-volume community. Keeping future residents on task and preventing bottlenecks was difficult for the team, led by property manager Lisa Richardson. This led to delays and a lack of transparency in the leasing process prior to using Updater's onboarding service.

Updater provided a solution with its move-in task reminder feature, which automated the process of reminding residents to complete essential tasks like hiring movers and transferring utilities. This saved the property team countless hours, eliminated surprises at move-in, and built trust with residents. The implementation of Updater improved the community's overall leasing efficiency and empowered the team to create a smoother, more professional process.

Reserve at Chino Hills

Lisa Richardson

Reserve at Chino Hills