Case Study: Sunrun 10x's actionable customer insights with Unwrap.ai

Sunrun 10x's actionable customer insights with Unwrap.ai

Sunrun, the nation's largest home solar and battery storage provider, struggled to extract actionable insights from the tens of thousands of monthly NPS survey responses it received. Their team relied on manual reviews and rigid word searches that could only identify broad themes, which failed to reveal root causes or guide effective action. To solve this, they partnered with Unwrap.ai and implemented its natural language processing (NLP) analysis platform.

The solution from Unwrap.ai automated the analysis process, reducing it from hours to minutes. The platform now surfaces over 50 actionable insights each month, a more than 10x increase. This allowed Sunrun to identify specific opportunities, including hundreds of customers interested in purchasing a retrofit battery product, generating new deals with zero lead generation cost. Unwrap.ai also automatically routes thousands of monthly comments to the correct internal teams for action and coaching.

Sunrun