Case Study: Leonardo.ai achieves faster, data-driven customer feedback insights with Unwrap.ai

How Leonardo.ai does more with less thanks to Unwrap

Leonardo.ai, a fast-growing AI art generation startup with over 19 million users, faced the challenge of managing thousands of monthly customer feedback items without the resources to scale its support team. They needed an efficient way to categorize and prioritize this feedback to improve their product. To meet this challenge, they turned to the AI-powered customer intelligence platform from vendor Unwrap.ai.

The solution implemented by Unwrap.ai involved integrating feedback from Leonardo.ai's Intercom support feed and Discord community. Unwrap's NLP technology automatically identified and flagged critical issues, such as a non-functional search feature, by detecting rising complaint clusters. This allowed Leonardo.ai to establish a complete voice of the customer program for a fraction of the cost of a dedicated researcher, saving over $100k annually. The results included making more confident, data-driven prioritization decisions and fixing customer pain points faster.

Leonardo.Ai

Oren Weiss

Product Lead