Case Study: Southern Finishing achieves smooth open enrollment with Unum

Southern Finishing streamlines open enrollment across 400+ employees with Unum

Southern Finishing, a wood components manufacturer with over 400 employees, faced a painful and disorganized open enrollment process across its facilities. Challenges included late material deliveries, miscommunication, and poor documentation, which led to employee confusion and low participation rates. To address this, the company partnered with Unum for its employee benefit insurance products and enrollment solutions.

Unum implemented a solution featuring tight integration with the Employee Navigator platform and hands-on support. This included weekly planning calls, on-time delivery of materials, in-person and virtual benefit counselors, and QR codes for easy smartphone access. The result was a vastly smoother enrollment process for Southern Finishing, yielding strong employee participation, significant time savings, and reliable data accuracy. The client reported being very pleased with the improvement and plans to stay with Unum.

Southern Finishing