Case Study: Sisense achieves 99% CSAT with Unthread

Sisense achieves 99% CSAT with Unthread

Sisense, an AI company providing embedded analytics, sought an IT service management solution that matched the AI-driven intelligence central to its business. They needed to improve their employee support experience and move away from legacy ITSM tools, which involved a difficult transition process. They turned to Unthread to implement an AI-native helpdesk.

Unthread provided a solution that integrated natively into Slack and other AI clients, allowing employees to get support directly within the tools they already use daily. This was coupled with automation and AI to resolve issues quickly. The result was a dramatically improved employee experience, achieving a 99% CSAT score across hundreds of survey responses.

Sisense