Case Study: NerdWallet boosts recruiting efficiency and diversity hiring with Untapped

NerdWallet cuts resume review time by 75% with Untapped

NerdWallet, a personal finance company, faced the challenge of manually reviewing thousands of inbound applications, a high-volume and tedious process that consumed significant time and resources for their talent team. This manual approach made it difficult to efficiently identify top talent and to correct for underrepresented pipelines in their hiring, as their existing tools lacked robust diversity data and had low message response rates. They turned to the vendor Untapped and its diversity recruiting platform to address these challenges.

By implementing Untapped's platform, NerdWallet integrated it with their ATS to access over 75 self-reported candidate data points. This allowed them to filter for demographics, skills, and interests, drastically cutting resume review time by more than 75%. The solution from Untapped enabled NerdWallet to not only correct for underrepresented pipelines but also to exceed their diversity hiring objectives and key results (OKRs), with most of their early-in-career hires since 2018 coming through the platform.

NerdWallet