Case Study: Leading Major Hospital Service Provider increases patient satisfaction with Unsupervised

Unsupervised Helps Major Hospital Network Increase Patient Satisfaction

Leading Major Hospital Service Provider, a major hospital network, needed to improve its HCAHPS patient satisfaction scores to protect Medicare reimbursement, but its traditional BI and analytics tools could not uncover clear patterns in the unstructured survey responses. The team struggled to turn the survey data into actionable insights.

Unsupervised helped the hospital network ingest and autonomously join both structured and unstructured data, revealing hidden patterns in patient feedback. Using these insights, the organization made targeted improvements in room assignments, weekend staffing, visiting surgeons, and room temperatures, which raised average HCAHPS scores and increased the share of Medicare reimbursements collected within one year.