Case Study: PTSB boosts self-service banking and reduces branch visits with UNRVLD

PTSB builds self-service banking for 1 million customers with UNRVLD

The Irish retail bank PTSB needed a digital platform to boost customer engagement, increase conversions, and reduce branch visits. They partnered with UNRVLD to build and manage a website featuring self-service tools, moving beyond a simple informational site to meet these goals.

UNRVLD implemented a suite of self-service tools, including financial calculators, application forms, and an appointment booker, integrated with PTSB's backend systems. This solution successfully boosted engagement, increased conversions, and reduced the need for branch visits. UNRVLD also managed a full rebrand and created an onboarding portal to handle a sudden influx of new customers.

PTSB