Case Study: Visma achieves faster AI-powered self-service with Unless

Visma accelerates AI adoption with Unless, handling up to 22k responses a month

Visma Enterprise AS, a leading Norwegian provider of ERP solutions, faced the complex challenge of modernizing its self-service support for hundreds of thousands of users. They needed to quickly replace an existing onboarding tool and prepare for an AI-driven future. To avoid a lengthy internal build process, they chose to partner with the vendor Unless to implement an AI-powered solution.

By implementing Unless, Visma launched an AI-powered search to provide immediate and uninterrupted service. The vendor's platform helped them unify and improve their scattered documentation, which was critical for the AI's success. This resulted in a drastic improvement in answer quality, with the AI handling up to 22,000 responses and 44,000 searches per month, making the support load significantly more manageable and opening a new chapter for their product strategy.

Visma