Case Study: Triumph & Disaster achieves streamlined inventory tracking and faster order fulfillment with Unleashed Software

Triumph & Disaster - Customer Case Study

Triumph & Disaster is a New Zealand apothecary and skincare brand founded by cricketer Dion Nash. As the company expanded into Australia, the UK, the US, Canada and Japan with four warehouses and growing retail demand, its small team relied on ad-hoc processes—taking and packing orders manually—which created risk of missed orders, pricing and currency errors and limited visibility into sales and stock.

In April 2013 they implemented Unleashed inventory software, integrated with Shopify and Xero, to track stock across warehouses, monitor sales by country and salesperson, and see margins per product. The straightforward rollout eliminated fulfillment errors, improved pricing control and daily output speed, and gave the team the processes and visibility needed to support continued rapid growth while keeping customers happy.

Triumph & Disaster

Daniel Plested

Triumph & Disaster