Case Study: Tielka Organic Tea achieves inventory control and customer trust with Unleashed Software

Tielka Organic Tea Creates Customer Trust

Tielka Specialty Fairtrade Organic Teas is an Australian maker of premium organic and fair‑trade teas supplying upmarket restaurants and niche cafes. As the business grew, founders relied on Excel spreadsheets and visual stock checks, which caused stressful stockouts, partial shipments and made it hard to guarantee and trace fair‑trade/organic ingredients—undermining wholesale customer trust.

In 2013 Tielka implemented Unleashed inventory management software to gain real‑time visibility and individual traceability of ingredients. The system eliminated stockouts and part shipments, restored confidence with wholesale customers, supported ongoing growth and freed the team from inventory stress.

Tielka

Rebecca Domorev

Managing Director