Case Study: Hilditch & Key achieves 50% fewer stock-outs and 30% less overstock with Unleashed Software

Hilditch & Key take back control over their inventory

Hilditch & Key, the historic London shirtmaker founded in 1899 with stores in Jermyn Street and Paris and a growing eCommerce channel, was struggling with extremes in inventory control: frequent stockouts (customers buying items not reflected online) and costly overstock. Their prior cloud ERP (SAP Business ByDesign) proved inefficient and didn’t integrate with their accounting or POS systems, creating time-consuming manual work and inaccurate stock visibility.

By adopting Unleashed’s cloud inventory system they gained real-time stock visibility, bin allocation for warehouse picking, and integrated sales, margin reporting and stocktakes. The change cut stockouts by 50% and overstock by 30%, saved about 35 hours of work per week and reduced administrative costs by 15%.

Hilditch & Key

Scott Hale

IT Systems Manager