Case Study: Pitch reduces hotfixes by 75% with Unleash

Pitch cuts hotfixes by 75% with Unleash

Pitch, a collaborative presentation software company, faced a challenge where its engineering-driven culture was being hampered by a rapidly growing user base. Their homegrown feature management solution could not scale, causing engineers to spend excessive time on user access requests and code branch management instead of creative work. This led to a high volume of hotfixes and made it difficult for their support team to track feature access. They sought a solution to increase release frequency and reduce interdependency between engineering and product marketing teams.

By implementing Unleash's feature flagging platform, Pitch transitioned to daily releases and gained fine-grained control over feature access. The solution provided a centralized system that allowed engineering to push code continuously while enabling the product marketing team to manage releases independently. This resulted in a 75% reduction in hotfixes, saving an estimated 28 engineering hours per month, and freed developers from repetitive maintenance and documentation tasks. Unleash also provided the data privacy guarantees required by the EU-based company.

Pitch