Case Study: Retail and Catering Company boosts customer satisfaction with Salesforce transformation by UNL Solutions

a retail and catering company boosts customer satisfaction by 20% with UNL Solutions

The Retail and Catering Company, a foodtech firm, faced challenges managing its Salesforce org and Experience Cloud site, which required diligent user management and maintenance of data quality for its 50 active users. Their developer also needed to refactor legacy Apex code and optimize an integration with a third-party rota planning application. They engaged UNL Solutions to address these issues.

UNL Solutions conducted a thorough assessment and implemented customizations, including new custom objects, fields, and workflows. They optimized the Apex code and integrated the Salesforce org with the essential rota planning app. This solution eliminated data duplication, improved data accuracy, and provided a 360-degree view of customer interactions, which increased customer satisfaction by 20%. The company reported no website downtime following the system update.