Case Study: Microsoft Teams achieves cost-effective cloud voice calling with UniVoIP

Cloud Voice for Microsoft Teams From Univoip

Microsoft Teams, a widely used collaboration platform, sought to become a comprehensive phone system to provide true unified communications for its users. They needed a cost-effective solution to enable native voice calling within the Teams client without requiring third-party equipment or complex integrations. UniVoIP provided its Cloud Voice for Microsoft Teams service to address this challenge.

The solution implemented by UniVoIP layered critical features like analog, faxing, and contact center onto the native Teams experience. Their purpose-built platform enabled rapid activation and eliminated the need for third-party add-ons. This allowed users to make and receive external calls directly through Teams, drastically cutting costs by reducing the reliance on physical desktop phones. The results included a future-proof, scalable system with seamless integration and 24/7 support from UniVoIP.

Microsoft Teams