Case Study: Archicom streamlines after-sales service with Unity Group

Archicom delivers 100% of floor plans through a client panel with Unity Group

Unity Group was approached by Archicom, a leading real-estate developer in Poland, which needed to improve its after-sales service. The challenge was to create an easy-to-use client portal that would automate processes, integrate data from various systems like CRM and PIM, and provide customers with easy access to information and documentation, thereby reducing stress and elevating service standards.

Unity Group developed a Kentico-based CMS and .NET solution that integrated with Archicom's existing systems. This client panel streamlined documentation handling, reduced frequently asked questions, and automated the assignment of contact persons. The results included 100% of floor plans being delivered through the panel, a significant reduction in customer queries, and shorter after-sales servicing, which allowed Archicom to focus on generating new sales.

Archicom