Case Study: Cornwall Council improves parking services with Zatpark by Unity5

Cornwall Council Aligns Zatpark to its Strategic Parking Plan

Cornwall Council sought to modernize its parking services to improve the experience for residents and visitors and handle the significant seasonal influx of vehicles. To support its strategic parking plan, the council required a new digital system to manage enforcement and permits. They partnered with vendor Unity5 to implement the Zatpark software suite.

Unity5 implemented its Zatpark solution, which included integrated modules for issuing penalty charge notices, managing digital permits, and automating fixed penalty notices. The system streamlined operations, enabled online customer self-service, and reduced manual tasks for staff. The results included a dramatic reduction in permit application processing time from 4-6 weeks to just 1 week, increased efficiency, and an improved customer experience.

Cornwall Council

Josh Macdonald

Business, Products & Communications