Case Study: North East Lincolnshire Council streamlines parking and environmental enforcement with Zatpark by Unity5

An easier route to parking compliance systems for North East Lincolnshire Council

North East Lincolnshire Council (NELC), in partnership with EQUANS, faced the challenge of modernizing its parking and environmental enforcement services. Their outdated, paper-based system was labor-intensive and lacked the capability to integrate with new technologies, hindering their goals for creating a stronger local economy and community. They partnered with vendor Unity Five and implemented their Zatpark software to create a future-ready, fully integrated parking management system.

Unity Five delivered the Zatpark solution through a phased onboarding and implementation process, which included extensive customization, staff training, and configuration for both parking and environmental enforcement. The results included a successful digital transformation, with the system providing greater automation that reduced workloads and significantly improved service efficiency. The new digital permit system, Zatpermit, cut application processing times from 4-6 weeks to just one week, providing a better experience for residents and businesses.

North East Lincolnshire Council

Lynne Bromley

Parking Manager