Case Study: Wireless Watchdogs boosts productivity and cuts overtime with Unity Communications

Wireless Watchdogs exceeds SLA in 4 months with Unity Communications

Wireless Watchdogs, an award-winning wireless management company, faced challenges with high absenteeism, overtime, and a lack of support staff that were slowing down their sales team. They engaged vendor Unity Communications for its call center and business process outsourcing services to help complete daily tasks more efficiently.

Unity Communications developed a custom service-level agreement (SLA) with measurable KPIs and trained a dedicated call center team. Within a week, an offline team was handling repetitive tasks. This solution helped Wireless Watchdogs exceed its SLA within four months, resulting in significant payroll savings from eliminated overtime and temporary workers. The internal team was then able to focus on complex problems, which increased their quality of work and allowed the company to meet its growth targets.

Wireless Watchdogs