Case Study: Hope International streamlines IT support and saves time with Unito

How to Unite Project Management with IT Ticketing Using Jira and Wrike

Hope International, a Christian nonprofit focused on ending poverty through economic development, needed a better way to manage IT support for a major banking software upgrade across its global field offices. The team was using Wrike for project management, but lacked a centralized ticketing system to capture and organize bug reports from local teams while keeping project managers and executives informed.

To bridge Wrike and Jira Service Management, Hope International turned to Unito. Unito created an automated two-way workflow so tickets filed in Jira Service Desk synced to Wrike, and resolved issues closed automatically in Wrike. The result was stronger visibility and reporting, with Unito estimating about 64 hours and $5,600 saved per week, plus 3,328 hours and $291,000 saved annually.

Hope International

Chris Adams

IT Administrator