Case Study: Gaston Family Health Services achieves reliable, patient-centered care with Windstream Enterprise SD-WAN and UCaaS

Gaston Family Health Services - Customer Case Study

Gaston Family Health Services (GFHS) is a community-based healthcare provider serving roughly 55,000 patients a year across 23 locations with 600 employees. Facing frequent network outages, slow T1-based connectivity, no visibility or reporting, and an outdated phone system that limited call-center metrics, GFHS turned to Windstream Enterprise for modern connectivity and communications solutions including SD-WAN Concierge™, UCaaS/CCaaS, and dual-access fiber with broadband backup.

Windstream Enterprise upgraded GFHS’s T1 links to fiber with cable broadband backup, deployed SD-WAN for application-level monitoring and a self-service management portal, and overlaid UCaaS/CCaaS to modernize call-center functionality. As a result, clinics no longer report network slowness, GFHS gained real-time visibility and reporting, patient scheduling and call metrics improved, and the IT team spends significantly less time troubleshooting—boosting staff productivity and patient satisfaction thanks to Windstream Enterprise’s solutions.

Gaston Family Health Services

Sena Ocloo

Chief Information Officer