Case Study: AGI achieves 30% faster ERP, lower costs and seamless connectivity with Windstream Enterprise (Mitel UCaaS over MPLS)

AGI - Customer Case Study

AGI, an architectural branding and signage firm with 800+ employees across seven locations that handles roughly 650 unassigned inbound customer calls per day, was struggling with fragmented vendors, poor interoffice connectivity, aging PBX systems in each office, high costs and an overloaded network operations team. To modernize communications and WAN reliability, AGI engaged Windstream Enterprise and evaluated a cloud-based Mitel UCaaS solution delivered over MPLS.

Windstream Enterprise implemented Mitel UCaaS over an MPLS backbone, removing on‑site PBXs, enabling four‑digit dialing, self-service phone management and teleworker functionality, and consolidating voice and data vendors. The result: faster, smoother interoffice connectivity, backups reduced from days to 6–8 hours, ERP performance up about 30%, roughly $1,000 saved per office per year in phone system costs, improved customer service and greater IT capacity for strategic work.

AGI

Zachary Clark

Network Operations Manager