Case Study: 21st Century Counseling improves call routing and customer support with Unitel Voice

21st Century Counseling - Customer Case Study

21st Century Counseling, a provider of behavioral care services to rural communities, sought a better way to manage its incoming calls and direct them to the appropriate clinical staff efficiently. To address this, they turned to Unitel and implemented the Unitel Voice automated response system.

The solution from Unitel provided a user-friendly platform that was easy to set up and offered excellent support. By using Unitel Voice, 21st Century Counseling successfully improved its call routing, enhancing operational efficiency. The owner specifically praised the system for exceeding the quality of other services they had tried, citing its reliability and transparent billing.

21st Century Counseling

Jonadab Franco

Owner