Case Study: Tyndall Air Force Base restores critical operations with United Rentals Emergency Response Team

Tyndall restores operations in 18 hours with United Rentals after Hurricane Michael

The customer, Tyndall Air Force Base, faced complete devastation after Hurricane Michael, needing urgent equipment delivery amidst destroyed local infrastructure and communications. The vendor, United Rentals, was called to rapidly deliver essential equipment like boom lifts from its nearest operational branch.

United Rentals implemented its structured Emergency Response Team (ERT) protocol, setting up a command center in Pensacola to coordinate logistics, technicians, and drivers from across the country. This allowed them to deliver the requested equipment to Tyndall within 18 hours, maintain customer service by rerouting orders, and seamlessly integrate extra staff. The vendor's solution demonstrated a significant improvement in disaster response efficiency and a strong culture of service, ensuring continued support for the base and the community during recovery.

Tyndall