Case Study: Coverall North America achieves greater field productivity with United Data Technologies

United Data Technologies Provides New Technology to Coverall Field Staff

Coverall North America, Inc., a leading franchisor in the commercial cleaning industry, needed to modernize its field technology. Its sales and operations teams were using a mix of aging laptops, smartphones, and shared desktops that were slow, heavy, and limited in connectivity, which hurt productivity and made it harder for employees to serve franchisees and customers efficiently. Coverall turned to United Data Technologies (UDT) for help evaluating and deploying a better mobile device solution.

United Data Technologies (UDT) recommended and beta tested the Microsoft Surface Pro 3, then provisioned approximately 315 tablet devices for Coverall, with 280 deployed to field sales and operations teams. The new devices delivered faster startup, better battery life, stronger connectivity, touchscreen convenience, and improved security, helping reps complete proposals and get documents signed on the spot. The rollout gave Coverall a more productive, modern mobile workforce while freeing IT to focus on higher-level priorities.

Coverall North America, Inc.

Surendran Palasseri

VP of IT