Case Study: Summit County, Ohio achieves $21M ROI and improved constituent outcomes with Unite Us

Summit County delivers $21M ROI and 591 hours gained with Unite Us

Summit County, Ohio's Benefit Bridge program (NEXT), a workforce development initiative, faced the challenge of inefficiently coordinating care for families navigating the benefits cliff. Their manual processes using phone calls, emails, and spreadsheets were error-prone, increased operational costs, and delayed critical assistance to constituents.

The county adopted the Unite Us platform to serve as its digital infrastructure for secure data sharing, closed-loop referrals, and payment tracking. This solution streamlined collaboration among partners and provided real-time visibility into client journeys. With Unite Us, the program gained 591 administrative hours, distributed $190K to community organizations, and achieved an estimated $3M in first-year savings from reduced benefits reliance, projecting a substantial long-term ROI for taxpayers.